Welcome to our family.
There is nothing worse than feeling you are alone
and isolated in this time of sorrow. It's not just a matter of losing a pet,
its a matter of losing that one that is your soul mate, your other half, the
one that completes you. The one that gives that Unconditional love that bonds
with you at such a deep level, words can't explain the bond. Just as "love"
cannot be explained, it can only be experienced. I pray Rainbows Bridge will
provide you with the comfort of knowing you are not alone
Below is information to help
maintain your furbaby or feathered friend's Residency.
- Maintaining your Baby's Rainbow Bridge Residency
When you want to care for your baby's Rainbow Residency, please go to
the Rainbows Bridge Guardian Area at:
this link is also located at your baby's Rainbow Residency towards
the bottom of the page. Just click it to get to the Guardian area.
Once there you must put in your confirmation number and your password. It is
case sensitive, so type it in exactly as you chose it, then click the button to
enter the Guardian area.
After you enter you can change most anything
you would like, you can not erase the page or destroy anything so don't worry
about trying out new items.
To select items for the residency click
the "Show Images" link below each selection category. A list of images
representing the item will be presented and you can click the check box of the
items you want.
You can add multiple items by holding down the CTRL key
(bottom left corner of your keyboard) and clicking on the toys you would like
to add. And remember, you can go back as often as you can to make changes to
You can change the flowers, shrubs, memories and
epitaph and even add a new photo of your baby if you want. Once you are done
selecting your changes scroll down and click the button that says "Apply My
Changes." The screen will refresh showing you the changes you just made. At
this point you are done and changes made have also been completed at your
- I have a new Email address. How do I change it at my
baby's Rainbow Residency?
Guardian area you will notice your email address in
the text box to the right of the screen. Highlight your current email address,
delete and enter your new email address. Scroll down and click the "Apply My
What if I forget or misplace my Password or
Confirmation Number ?
If you forget your password or confirmation
number you can ask that it be emailed to you at the
- I typed the wrong Date for my Baby's birth/passing,
how do I change it?
It is a very common mistake
and understandable under the circumstances. It is also an
item the guardian cannot change. Just
with the correct date and I will take care of it for you.
- Why don't I get ALL the items I asked for when I am
making changes to my Babies residency?
If some of your selections
are missing it is because there were too many items selected.
What is the image just below the memories of my Baby's
residency and other pages of the Web Site with numbers on it?
That image, when clicked with the Right mouse button, will open a window that
shows you who is visiting your baby's residency at that time as well as
visitors to the site. To try it invite a friend to your baby's residency and
then Right click the image in the top right corner. You will see that your
friend is also at the residency and you can then send an IM message to them or
meet in a Chat Room.
If you do not see the image
please visit this page to fix the problem.
- My baby died in 1985, can I create a Residency for
Yes, all babies that have gone to the Bridge are welcome as
- Adding or changing a photo at your baby's
AT your baby's Guardian area, click the "Browse" button to enter your hard drive and
click on the file of your baby's photo, click OK and then scroll down and click
the "Apply My Changes" button. If you should get an error message this means
your photo is too large. A photo needs to be no more than 300x300 pixels and in
.GIF, .JPG or .BMP format.
If you need a photo scanned please snail mail it
PO Box 53
Canaveral, FL 32920-0053
Please include a self addressed and
stamped envelope, the photo will be mailed back to you.
- How do I edit the entries in my baby's Guestbook?:
guest book passages you see in the window at the
Guardian area is for you to delete those you do not
want. The complete text of the passage is viewed at your
baby's residency home. When at the residency scroll down
and click the link that say's "View Guest Book". If you
find a posting you do not want there you can find and
delete it at the guardian area by highlighting it and
then clicking "Apply my changes".
- I cannot enter my baby's Guardian area.
These are few things that can be wrong. First go to the Guardian area and click
the "Forgot Confirmation Number or Password?" button so you can have your
guardian information mailed to you immediately. Now try entering the Guardian
area. If you still cannot:
1) You are using a space somewhere in your
confirmation number or password.
2) You have your capital letters
button on? Enter your password EXACTLY as you chose it (i.e.: small letters,
capital letters, spaces, etc.) Please check all of the above.
3) Your cache may need to be cleaned. Go to
the Guardian Home Page. While holding down the "CTRL" key on
your keyboard also click the "refresh/reload" button on
your browser. Then try to log in.
you still can not enter the Guardian area please
I have more than one Baby at Rainbows Bridge, can I
link them together from their Residencies?
If you have more
than one baby at Rainbows Bridge you will see the names of your babies when you
enter each resident's guardian area. Click each name and then the "Apply my
Changes" button to link the residencies. If you would like to view a Residency
that has a link to another furchild at Rainbows Bridge please visit
- Can I place more than one Baby at a residency?:
Yes, you can have as many Fur Babies at a Residency but one date on
the stone. If you want to have all your babies dates I suggest you use either the epitaph or
memories area. The same applies to placing all your babies names at one residency.
- I noticed that on the Rainbow Residents Index page it
lists the date we created the Residency, but not the day we lost our
Yes, that is the way it is set up, we list the
day your Baby entered RainbowsBridge.com at the Residents Index, not heaven,
which is listed on your baby's Residency stone.
- Where can I go to talk to others who are grieving?
You can visit our
Petloss Grief Center
where you can link to the Petloss Forum and Chat Room.
- Can I renew my baby's Residency on-line?
Yes, you can renew on-line at any time. When you check your renewal date at your baby's
Guardian Area you have the opportunity to also renew.
The renewal will be applied at the end of your current renewal
expiration date so that
you receive the full renewal year.
- I have a new Credit Card I would rather use to
renew my Baby's residency. How can I change it.
To change your card go to your Baby's guardian area.
Scroll down to just below your memories and you will see
a button to renew your Baby's residency. Click the
button and you will be presented with a page that allows
you to both change the card info or renew the
- How do I know when my Baby's residency is due for
You will receive an email notification about a month
before your renewal is due. The expiration date is also just below your baby's
memories at the guardian area.
- How do I find other baby's that are from my home town
or that are of the same breed?
The Resident and Breed search
engines are located at the top of each
Resident Index Page.
You can search by breed, baby's name, city, state or zip code.
- How do I add my Baby's Breed to the Breed Search
Enter your Baby's
Guardian Area to select your
baby's breed and add it to our search
- How can I get my local Humane Society on your list for
To submit a shelter to be eligible for a donation,
Friend" area at New Beginnings. Rainbows Bridge selects at random shelters
that are in our database for donations every three months.
- Do you have a way for us to see who you send donations
To view the donations we have made to date
- What are the duties of a volunteer?:
the pet loss side Rainbows Bridge a volunteer must have an understanding heart,
care about another's loss and the sorrow they are feeling. An understanding and
caring "friend" who will give support and listen. Volunteers man the Pet Loss
chat room or volunteer for a One-on-One chat via email or a private chat
room. To become a volunteer visit our
At the New
Beginnings side of Rainbows Bridge volunteers help
out at the Pet Health
chat room and "Your Pets Health" message board, offering advice and self
learned tips about caring for those Babies who share our lives.
- Can I use any of the Rainbows Bridge graphics ?
If you would like to use any of the Rainbows Bridge graphics, you may
obtain permission to do so by
Emailing a request to us and
obtaining permission. Using any of the graphics without our permission is a
violation of our copyright, which are filed with the
United States Copyright Office at
the Library of Congress.